Box Office

Our friendly box office staff are on hand for all your ticketing needs. You can order your tickets via the following methods:

IN PERSON

Pop into the box office which is open Monday to Friday 11am - 4pm. The box office will also be open 45 minutes before any scheduled performance, to collect any pre purchased tickets or to buy tickets on the door.

ONLINE

Tickets for selected shows can be purchased online. Simply click on the image for the event you wish to book for and follow the online instructions. A 50p booking fee is added to all online transactions.

PRINT AT HOME

We now offer the option for you to print your tickets at home for no extra charge. Select the 'Let me print my own' option at checkout and you will receive email confirmation followed by your e-ticket.

BY TELEPHONE

Call the box office on 01376 556 354. We will try to answer all calls straight away, however don’t be afraid to leave a message on our answer phone and a member of our box office team will get back to you as soon as they can.

PAYMENT METHODS

We currently accept cash, MasterCard, Switch and Visa and cheques (made payable to North Essex Multi Academy Trust). We are unable to accept American Express cards.

CONCESSIONS

These are available on some shows for audience members over 60, students, children under 16, registered disabled patrons and Essex Carers Discount Card holders. (ID may be required in some cases.) This does vary from show to show, so please do check with the box office when booking your tickets.

RESERVATIONS & COLLECTIONS

Tickets can be provisionally reserved for some of our events. Payment for these must be made within one working day. Failure to do so will result in the tickets being released for sale.

RETURNING TICKETS

Unfortunately we regret that we are unable to refund tickets unless the show is cancelled. We will try our very best to resell your tickets if the event is sold out.